Forum Discussion

vmm's avatar
vmm
Member
9 months ago

ANZ bank feeds haven't updated since 17 April

Hi, using MYOB business but haven't received any bank feed updates to the file since Thursday 17 April 25 - any ideas why that would be?  May be related to the long weekend but would have thought the...
Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi vmm,

If you're expecting a transaction to show up in your bank feed, but it's not there, there are a few things to consider. Please see this help page for troubleshooting: Missing bank feed transactions

If you're still having issues: make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Kit1's avatar
Kit1
Experienced User
9 months ago

We also haven't received any ANZ Bank feeds since 17th April; however we have received feeds from other financial institutions. Could you please look into this and advise if there is an issue with the ANZ?

 

Thank you

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi Kit1,

    We currently do not have any updates regarding delays with the ANZ bank feed. We recommend reaching out to our backend team for further investigation. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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