Hi, jackH1
Thanks for your post, and welcome to the MYOB Community Forum.
If there are two bank feed transactions showing up and you cannot match them to the payroll transaction because they differ in amount, then you may need to reverse and then reprocess that pay run. While reprocessing the pay run, make sure to create two separate payroll transactions based on the amount you receive in bank feeds. For more information on how to reverse and reprocess a pay run, please see the Help Article: Fixing a pay. Also, kindly check the employee payment details if it was set up to receive split payments for payroll. To do this, go to Payroll > Employees and then select the employee name > Payment details and then choose the correct payment method.
Please let us know if you require assistance with this.
If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.
Best regards,
Doreen
Hi Doreen,
Thank you for your response, I was hoping there was a quicker work around thank reversing and redoing the pay runs for those periods.
Because the employee had split his wages into 2 seperate bank accounts this is causing the issue as they can not be applied to 1 pay amount. To recity this will I need to reverse the pay, then change his payment method to split payments entering the amounts to match the bank feed transactions, will this then let me apply the 2 seperate amounts to the 1 payroll transaction?
Thanks,
Hi, jackH1
Thanks for your response.
For us to further assist you with this, kindly send us a screenshot of the payroll transaction and the bank feed transaction for the specific employee. This will help us provide more details on how to correct the situation. Make sure to remove any sensitive information before posting in the Forum.
Best regards,
Doreen
Hi Doreen,
Sorry, for the delay, please find photos attached.
Multiple transfers equal the total amounts but will not apply to the payroll transaction.
Thanks,
Jacinta
Hi, jackH1
We truly appreciate you taking the time to send the screenshots requested.
As per the screenshots, only one payroll transaction is processed and two bank feed transactions. With this, you won't be able to match the two bank feed transactions to only one payroll transaction. To correct the situation, you will need to reverse the payroll transaction. Once reversed, reprocess two payrolls, and the amount for each payroll to be processed will depend on the amount showing on your bank feed. This will allow you to match a payroll transaction to a bank feed transaction.
We have the Help Article: Fixing a pay. Go to Delete and reverse an employee's pay for more information on how to do it.
Feel free to reach out if further assistance is needed.
Best regards,
Doreen
