Hi Doreen,
Sorry, for the delay, please find photos attached.
Multiple transfers equal the total amounts but will not apply to the payroll transaction.
Thanks,
Jacinta
Hi, jackH1
We truly appreciate you taking the time to send the screenshots requested.
As per the screenshots, only one payroll transaction is processed and two bank feed transactions. With this, you won't be able to match the two bank feed transactions to only one payroll transaction. To correct the situation, you will need to reverse the payroll transaction. Once reversed, reprocess two payrolls, and the amount for each payroll to be processed will depend on the amount showing on your bank feed. This will allow you to match a payroll transaction to a bank feed transaction.
We have the Help Article: Fixing a pay. Go to Delete and reverse an employee's pay for more information on how to do it.
Feel free to reach out if further assistance is needed.
Best regards,
Doreen
Hi Doreen,
Thank you for getting back to me.
Just to confirm, once the pay run has been reversed I will then need to reprocess but before that I will need to:
1. change the payment method for the emplyee to EFT
2. update to Split net pay between multiple accounts and the correct amounts as per the bank feed transactions
3. reprocess pay run
I appreciate your help with this.
Thank you,
Jacinta
Hi, jackH1
Yes, that is correct! If there's anything you need assistance with, feel free to reach out.
Best regards,
Doreen
Hi Doreen,
I had followed all the above steps but unfortuntely it has done the same thing even after changing payment method to EFT for the employee its noted employee payment as Cash account. Would this be because its going by the previous payment method?
I reveresed, then reported as an updated pay run.
Is there something I am doing wrong?
Thanks again,
Jacinta
