I have turned off all of the automated features, cleared the browser cache, we have never set up bank rules and yet MYOB still keeps entering transfers from the bank feed that we make between our bank accounts. Is there a way to opt out of the AI completely? It is not appropriate for AI to think it knows what I need for my accounts and it is really annoying!
Hi Annoyed2026,
I can understand how annoying that would be. If you’d like to turn off these matching and suggestion features, please have a look at this help article: Matching bank transactions
This article shows where you can switch off the available automatch options, including Match to MYOB records. If Smart Reconciliation options are showing in your file, you may also see extra matching or suggestion settings there. If you’ve already turned those off and the transfers are still being entered automatically, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate this further with you.
Regards,
Sai
Hi Sai,
If you actually read my post you would see that I have turned everything off and it is still happening! AI should not be an automatic thing we should have the choice to opt in or out not have it foisted on us!
