Forum Discussion

byw_bookkeeping's avatar
byw_bookkeeping
Experienced User
2 years ago

Bank Account details not producing correctly in ABA file causing file to be rejected

I have two employees who both bank with Westpac bank that I have problems with every pay period.  There are other employees that also have Westpac bank accounts, but only two of them cause an issue e...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi byw_bookkeeping,

 

Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your issue generating valid ABA files. The bank account numbers are taken from the Payment details of the employee card. I recommend opening the Payment Details tab from Payroll > Employees > Name of employee and correcting how it's formatted from there. 

 

Let us know if you require any further assistance. 

 

Thanks,
Genreve

  • byw_bookkeeping's avatar
    byw_bookkeeping
    Experienced User
    2 years ago

    Hi, correct how?

     

    The employees Westpac account is entered in the exact same manner as other employees who have Westpac accounts.  I cannot add it in any differently than I already am, and yet, two of them record differently in the ABA file to the other account holders and have to be manually corrected every pay.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi byw_bookkeeping, 


      Thanks for your response.

       

      Forgive me for the confusion. My suggestion was to open the payment details and check if there were any extra spaces or characters for each of the three boxes. Also, you can try re-entering the details completely, as this might refresh the application's perception of the data. 

       

      Let us know if doing this fixes the issue. 

       

      Thanks,
      Genreve

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