Hi MYOB Support,
We are experiencing a fault where clients emailing us from MYOB is bouncing back as undeliverable with a “Diagnostic-Code: rejected” message.
Thinking we've had our mailbox blacklisted somehow.
The email isn't hitting our mailserver as such, appears to not leave MYOB's systems.
Is there a way to contact MYOB support to have it un-blacklisted or a process we can follow here?
Hi Mattis,
Undeliverable emails usually point to some kind of blacklist issue. From what you’ve described, though, it’s most likely the recipient’s email service that’s rejecting the messages.
I’d suggest having their IT or email host check for any blacklisting or filtering on their side first.
If they’ve confirmed everything is clear, and you’d like us to check things from the MYOB side, you can reach our support team by:
Regards,
Genreve
Thanks Mark, I work in the IT team of the recipient company and have checked the mail server logs. We're seeing plenty of emails arriving from mailto:invoice@apps.myob.com to other mailboxes in our environment successfully, but not this one particular address. Ive seen other posts here suggesting MYOB clients have had a recipient mailbox blocked on MYOB's end so I think this is the cause here. Is there any other support option we can reach out to for MYOB if we're not a direct customer (we're the MYOB's customers recipient)? Thanks
Update: one of our sub contractors that is a MYOB customer and was experiencing these email delivery challenges to one of our mailboxes contacted MYOB support via phone and was able to get the block removed.
I do wish there was a way that third parties could report the block though to MYOB directly. Remember that there are MYOB customers who aren't technical and wouldnt know what is happening here.
