Invoices Rejected
Hi MYOB Support, We are experiencing a fault where clients emailing us from MYOB is bouncing back as undeliverable with a “Diagnostic-Code: rejected” message. Thinking we've had our mailbox b...
Forum Discussion
Hi Mattis,
Undeliverable emails usually point to some kind of blacklist issue. From what you’ve described, though, it’s most likely the recipient’s email service that’s rejecting the messages.
I’d suggest having their IT or email host check for any blacklisting or filtering on their side first.
If they’ve confirmed everything is clear, and you’d like us to check things from the MYOB side, you can reach our support team by:
- Logging in to My Account and lodging a support ticket, or
- Using live chat via our virtual assistant MOCAfrom the Contact Us page so the team can check whether the recipient’s email has been blacklisted on our end.
Regards,
Genreve
