Hi Adam_M,
Thank you so much for your post and welcome to the Community Forum! Sorry to hear that you were not able to Match/Allocate your bank transactions and I do apologize for the delayed response.
Thanks for the information. To fix this issue, I would recommend to clear your browser's cache and history. If the Issue persists try logging from a different browser.
Please do let me know how you go on this.
Regards,
Earl
Hi Earl,
Thanks for responding to my post, I have already tried clearing cache and history on multiple browsers and still no luck.
Any other suggestions?
Regards,
Adam
Hi Adam_M,
Thanks for confirming. Can you please try the New Incognito window (Chrome) ?
Please do let me know how you go on this.
Regards,
Earl
Hi Earl,
Just tried using the Incognito window in Chrome and still get the same outcome.
It is possible that with the upgrade to new MYOB Business Pro that my access as the Advisor has some how been set to read only?
Regards,
Adam
Hi Adam_M,
Sorry to hear that. for me to take a look at this for you, can you please send me a private message with your Serial Number.
If you'd like to make changes to your plan you can do this within myAccount under manage my product.
Please do let me know how you go on this.
Regards,
Earl
