Forum Discussion

Adam_M's avatar
Adam_M
Contributing Cover User
2 years ago

Bank Feed - Allocation / Matching Error Message

Good afternoon,   When attempting to match or allocate a bank transactions or post an General Journal I am getting this error message:   "Something went wrong. Please try again or refresh the bro...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Adam_M,

Thanks for confirming. Can you please try the New Incognito window (Chrome) ?

Please do let me know how you go on this.
Regards,
Earl

Adam_M's avatar
Adam_M
Contributing Cover User
2 years ago

Hi Earl,

 

Just tried using the Incognito window in Chrome and still get the same outcome.

 

It is possible that with the upgrade to new MYOB Business Pro that my access as the Advisor has some how been set to read only?

 

Regards,

Adam

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Adam_M,

    Sorry to hear that. for me to take a look at this for you, can you please send me a private message with your Serial Number.

    If you'd like to make changes to your plan you can do this within myAccount under manage my product. 

    Please do let me know how you go on this.
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Adam_M, 

    I appreciate your patience. Could you please log out and then log back in to check if the issue persists? Kindly inform me of the outcome.

    Regards,
    Earl

    • Adam_M's avatar
      Adam_M
      Contributing Cover User
      2 years ago

      Hi Earl,

       

      No suggested actions have resulted in a fix and I have not heard from the Corporate Team yet.

       

      Regards,

       

      Adam

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi Adam_M,

        Thank you for your patience. Are you still experiencing this issue? If so, please let me know so I can further investigate.

        Regards,
        Earl

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