Bank Feed error with ANZ Business Credit Card

Question

I attempted to add our new ANZ business Credit Card to a bank feed.

MYOB says it's still waiting for the bank to approve however it has been 6 weeks.

The ANZ Credit Card is a business account. It has 2 seperate card numbers for each of the 2 cards and a main credit card account number for the statements. I used the main credit card number to import the transactions but nothing has come through.

Have I made an error or is there something wrong? Do I need to add the 2 cards numbers separately even though its the same bank account?

Thanks

princess_r · Answer

Hi Tam3,&nbsp;Six weeks is quite a while, bank feed applications usually take about 1–2 weeks to process, so it sounds like this one might be stuck and needs a closer look from our Bank feeds team. You can also check this guide on connecting your bank account to MYOB.&nbsp;I’m not sure if there was an error along the way or if the two card numbers need to be added separately, but our team can confirm and point you to the right resolution. Please reach out by lodging a support ticket via My Account, or give us a call, and we’ll dig into what’s happening on the back end.&nbsp;Cheers,Princess

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Bank Feed error with ANZ Business Credit Card

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