Doreen_P Logging out etc didn't work. There isn't a pending application but even if there was I could check the progress because the Banking Hub doesn't open at all
Hi becn1103a,
Thanks for giving those steps a go and letting us know how it went. Since logging out didn't do the trick and the Banking Hub isn't opening at all, it sounds like something in the file itself might need a closer look from our side. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the file directly, and get things moving again for you.
Regards,
Sai
Thank you Isaiah_C I raised a ticket through My Account last night, how long does it usually take to get a response?
This is actually a big problem. Last 3 x days, both the Bank Transactions and Reconcile Accounts area of MYOB is blocked with error, see screenshot attached. Something to note, this all started when we opted into the beta of AI matching of transactions. Please escalate this. This will be a widespread problem. We have raised a ticket but no reply. 3 x days.
mmmm I didn't opt into the beta of AI matching transactions and it I still can't access the banking hub
Hi becn1103a,
When you submit a support ticket it can take up to about 3–5 business days for the team to pick it up and get back to you, depending on how busy things are.
Please keep an eye on the email address linked to your account (including spam/junk), as that’s where the reply will come through.
Regards,
Earl
