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invalid_again's avatar
invalid_again
Experienced User
3 years ago
Solved

Bank Reconcile - web version

The last few days i have had an issue with the bank reconciliation on web version.   When attempting to create a transfer to another account (ie credit card payment from an operating account) it im...
  • invalid_again's avatar
    invalid_again
    3 years ago

    Pic attached

     

    When there is a matching invoice, i click save and the error occurs after about 3-5 seconds.

     

    A different error occurs when i have a transfer and click save.

     

    The same error occurs when i go into a bill and click 'add payment' and save.

     

    I use a Mac so am unable to check the desktop app

     

invalid_again's avatar
invalid_again
Experienced User

Pic attached

 

When there is a matching invoice, i click save and the error occurs after about 3-5 seconds.

 

A different error occurs when i have a transfer and click save.

 

The same error occurs when i go into a bill and click 'add payment' and save.

 

I use a Mac so am unable to check the desktop app

 

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi invalid_again 

 

Apologies for the delay in getting back to you. Are you still having this issue? If so, can you tell me what browser you're using, does clearing the browser cache help? Do you get the same error when trying to allocate transactions? What's the current financial year of the file and do you have lock dates set?

  • invalid_again's avatar
    invalid_again
    Experienced User
    3 years ago

    There was a fault with MYOB, we called help desk and they/you logged in and fixed.