HelloThis Month i have noticed the bank reconciliation window has changed. As i have hundreds of transactions in any 1 account, when I scroll to the end date and check the box the window SCROLLS BACK TO THE TOP and it is VERY VERY annoying! I then have to scroll all the way BACK to the bottom to keep reconciling EVERY SINGLE TIME.Why has this been changed? you used to scroll, match you transaction, tick the box scroll etc. This is very frustrating and has the potential for transactions to be missed, takes 5 times as long to reconcile bank accounts. Change it back!

Just thought I would pop on here to check if anyone else is experiencing the same issue. I agree this is SO FRUSTRATING AND TIME CONSUMING. MYOB FEES GO UP and Product go down. Please fix this issue.

it's very annoying and MYOB should fix it ASAP.

Hi Genreve,thankyou for getting back to us. I will check in again in a few days.It's not just doing the head in, it's costing clients/employers money as they have to pay for the bookkeeper's time to do recs that take 5x longer than they should - not good, especially with Xero being promoted to business owners so regularly, eg. by accountants. Hopefully myob takes this into consideration when it prioritises fixing (and communicating to us about) this issue - myob's meant to be supporting its small business customers, not costing them money due to myob's mistakes, and how long it takes to fix them.As TheCoolShop said, we need this fixed at least before the next eom recs.Thanks again.

Mine is doing the same. It is so frustrating, hopefully it will be fixed sooner rather that later. :(

Mine is doing the same. I use both account right and essentials and it is doing it in both. I have tried different browsers as well and still happening. Not sure where the NOT MATCHED filter is that was suggested??? Reconciling accounts now is very time consuming.

Bank Reconciliation Scrolling

59 Replies

TheCoolShop
Experienced Cover User
16 days ago
Looks like I am not alone in this frustration, something has obviously been altered in the coding somewhere that needs to be changed back immediately.
LNA67
Member
17 days ago
Mine is doing the same, it is extremely annoying and time consuming scrolling back down to each transaction !
This did not happen before, what has MYOB changed within the last month? Please change it back, so we can carry on with Reconciling easily
Very frustrating MYOB
TheCoolShop
Experienced Cover User
17 days ago
I know right, I have 5 more accounts to reconcile, normally it takes me less than 1 day to do them all but I have literally only finished doing 2 and its 11.40am and i started at 7am!
DKSSolicitors
Contributing User
17 days ago
Mine is doing the same. It is so frustrating, hopefully it will be fixed sooner rather that later. :(
Doreen_P
MYOB Moderator
17 days ago
Hey TheCoolShop,

Thanks for explaining how the screen jumping back to the top is slowing things down when you’re reconciling lots of transactions. There haven’t been any reported issues with auto‑scrolling, but using the Not matched filter can help keep only the transactions that still need action in view. You can also reach out to our team and they can check why the bank transactions screen is scrolling automatically for you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

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Bank Reconciliation Scrolling

59 Replies

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