Bank Reconciliation Scrolling
Hello This Month i have noticed the bank reconciliation window has changed. As i have hundreds of transactions in any 1 account, when I scroll to the end date and check the box the window SCROLLS BA...
Forum Discussion
Hey TheCoolShop,
Thanks for explaining how the screen jumping back to the top is slowing things down when you’re reconciling lots of transactions. There haven’t been any reported issues with auto‑scrolling, but using the Not matched filter can help keep only the transactions that still need action in view. You can also reach out to our team and they can check why the bank transactions screen is scrolling automatically for you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Hi Doreen,
this is clearly a problem that a lot of customers are experiencing - including myself. Could you please let us know what myob is doing about it?
Hi Doreen,
do you know if there is any update on myob fixing this issue? I have submitted a support case via My Account and am about to email also.
Bank recs are taking hours more to get done. I can't see any action anywhere from myob to resolve this incredibly time consuming issue. We don't have that many hours in the day to spend on recs due to a myob error that has been reported at least 10 days ago from what I can see.
Thankyou.Hi SharrnNish,
I totally get that this is doing your head in. Having the screen jump back to the top every time you tick a line makes bank recs painfully slow.
We’ve confirmed this is a known issue, and our product team is working on a fix. We don’t have a timeframe for the release yet, but your case is linked to the issue, so you’ll be updated once the fix is rolled out. We’ll also keep an eye on this thread and post back when we have a confirmed date.
Thanks for sticking with it in the meantime. We really appreciate your patience while this is being sorted out.
Cheers,Genreve
Hi Genreve,
thankyou for getting back to us.
I will check in again in a few days.
It's not just doing the head in, it's costing clients/employers money as they have to pay for the bookkeeper's time to do recs that take 5x longer than they should - not good, especially with Xero being promoted to business owners so regularly, eg. by accountants. Hopefully myob takes this into consideration when it prioritises fixing (and communicating to us about) this issue - myob's meant to be supporting its small business customers, not costing them money due to myob's mistakes, and how long it takes to fix them.
As TheCoolShop said, we need this fixed at least before the next eom recs.
Thanks again.
Hi Doreen,
I also submitted a support case and have heard nothing.
As did i...
Mine is doing the same, it is extremely annoying and time consuming scrolling back down to each transaction !
This did not happen before, what has MYOB changed within the last month? Please change it back, so we can carry on with Reconciling easily
Very frustrating MYOB
Hey Doreen
It is not the bank transaction screen we are having a problem with - it is the bank reconcilation screen - when we need to manually check something off past the first page of the screen, MYOB immediately jumps back to the top and we have to scroll down pages to find the next transaction that needs fixing or checking. A complete time waster as there are very few transactions showing on each page
Thanks- I was wondering what Doreen_P was talking about- there's no filter like that on the rec page! It is such a waste of time and yes so frustrating....
Looks like I am not alone in this frustration, something has obviously been altered in the coding somewhere that needs to be changed back immediately.
Hi Doreen,
How do you set/find the unmatched filter. I cannot locate any settings that allow you to do that.
I have also lodged a support case via My Account.
Thanks
Sonia
I have also, and have not been able to find this filter either. I don't think it exists in Business.
