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SSLiz's avatar
SSLiz
2 years ago

Bank returned funds from DD payment, insuffient funds.

I allocated payment to Invoice when DD $ amount left account. & reconciled bankfeeds. Now money has been returned as there were insuffient funds. How do I take money "paid" to invoice off. To show in...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi SSLiz 

     

    Thanks for your post. If you have reconciled the bank account in Reconcile accounts you will need to undo the reconciliation. Then in Bank transactions unmatch the bank feed from the payment transaction. Allocate both the original payment bank feed and the refund bank feed to the suspense account.

     

    Go to Purchases>>Bills>>open the bill and check if the payment transaction is still applied. If it is, click on the reference number to open and click on Delete.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
2 years ago

Hi SSLiz 

 

Thanks for your post. If you have reconciled the bank account in Reconcile accounts you will need to undo the reconciliation. Then in Bank transactions unmatch the bank feed from the payment transaction. Allocate both the original payment bank feed and the refund bank feed to the suspense account.

 

Go to Purchases>>Bills>>open the bill and check if the payment transaction is still applied. If it is, click on the reference number to open and click on Delete.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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