Hi, I’ve just started with the MYOB business coming from using the myob account right plus.
when I have gone to do my first reconciliation my bank balance is out $0.85. I have checked the opening balance of the account and it’s correct. Ive Double, triple and event manually checked all incoming and outgoing money which is correct so I am lost to where the $0.85 has come from. Can anyone suggest where I go from here?
thanks in advance.
Hi AmberK,
That little $0.85 really jumps out, and it’s cool that you’ve already double-checked your opening balance and transactions so carefully. If this is your first reconciliation though, it’s really just the opening balance and the transactions marked as checked in the reconcile window that matter for the calculated balance. I know you’ve gone over everything, but I’d still suggest comparing your bank statement with the reconciliation report, sometimes missing, duplicate, or accidentally entered transactions can slip by. You could also try reconciling a future date and then undoing it, just to make sure nothing’s hiding in the reconcile window.
If it still doesn’t add up, getting help from our team is probably the way to go. You can reach out on live chat via our virtual assistant MOCA, or submit a support ticket through MyAccount.
Cheers,
Princess
