Forum Discussion

Benjamin4's avatar
Benjamin4
2 years ago

Bank Transactions not Loading

Can you please fix the issue with the bank transaction screen not loading
Sean_DC's avatar
Sean_DC
Former Staff

Hi Benjamin4 and SJC3202 

Thank you for your posts. Welcome to the MYOB Community Forum.

 

Kindly try logging out and then logging back in again to check if your bank transactions will now show. If you're still having trouble you may clear your browser cache or try a different browser. 

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

 

MickeyBlu's avatar
MickeyBlu
2 years ago

All other reports load except Bank transactions reports. I have logged out and logged back in and even changed my browser. 

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi MickeyBlu,

     

    Thank you for your post and welcome to the Community Forum.

     

    In this regard, we recommend doing the basic trouble shooting like clearing cache if the bank feeds are not showing. This fixes certain problems, or it can help you to troubleshoot when your device is running slowly, or you are having trouble with the app. Once done, kindly log back into your account. You can also try it on a different browser.

     

    If you require further assistance, please feel free to post again. We are happy to assist you .

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

    • MickeyBlu's avatar
      MickeyBlu
      2 years ago

      Hi Cel,

       

      no sorry that didn't fix it and I'm currently on hold waiting for a technician to assist. 

      • Celia_B's avatar
        Celia_B
        MYOB Staff
        2 years ago

        Hi MickeyBlu.

         

        I am sorry to hear that the issue has not been resolved yet. I am looking forward to the IT fixing the issue. If you still need further assistance on your bank feed, please feel free to post again. I am happy to assist you further.

         

        Thanks, 

        Cel

         

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