Forum Discussion

PullmyFinger's avatar
PullmyFinger
Contributing User
2 days ago

Banking Hub

Evening all,

 

Before I "upgraded' from AR Plus to MYOB Business my CBA cheque account was

allocated to 1-1110. for some reason it was moved when everything was migrated & now allocated to 1-1105 with the correct bank balance as of 2 days ago.

 

However the original 1-1110 account still shows on the banking hub under the title of

"accounts without bank connection" with the same bsb & account number its always had, as an inactive and not bank connected account but gives me the purple option button to connect.

 

And... when you click that seductive purple connect button and go through the bank process, the bank says its connected already and just extends the approval by a couple of months from when originally connected, but Oh no Myob still shows as inactive and still taunts me with that

PURPLE BOX!

 

I can appreciate that you're on here trying to solve your own issues but does anyone out there have an idea of what's going on.

Cheers Pete

 

 

 

 

 

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 days ago

    Hi PullmyFinger, 

     

    It looks like the old 1-1110 account stayed in Banking Hub after the move to MYOB Business, while the active feed moved to 1-1105.

     

    If 1-1105 is receiving transactions, leave 1-1110 inactive and ignore the purple Connect button. Old inactive accounts can still show in Banking Hub.

     

    If 1-1105 isn’t receiving feeds, contact our support team and ask the Bank Feeds team to check the old migrated connection before trying to connect it again. 

     

    Regards,
    Genreve

  • PullmyFinger's avatar
    PullmyFinger
    Contributing User
    3 hours ago

    Thanks Genreve

    Thanks for that info,

    Yes 1-1105 is receiving bank feeds,

    However since last receiving some payments from customers the myob balance and the bank balance now don't match with the bank balance correct to the cent, and nothing left to match. 😒

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