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Bamm's avatar
Bamm
Member
26 days ago

Beta smart matching module disaster

Who in myob can help

Recently (2 days ago) i actioned the beta smart matching  module  to allocate  a number of unallocated transactions……. within a few seconds it destroyed the accounts.

We did a journey security audit of the session.. 191 pages of changes within seconds.

It made changes all the way back to 2016. 

When we did a dive onto the changes it’s making some poor decisions ie confusing BPAY with BP fuel etc. 

It has destroyed balance sheet/ profit & loss ((every year)/ GST and numerous category totals.

I have reached out to myob phone general support. I did mention it was a Beta product but that must have not registered  as  only option given is to manually remove as no redo feature available.(WTF).

As you can imagine this is causing us a major issue.

HOWEVER  I was mentioning my issue to a mate who is in the  AI coding world and he said .. did you say BETA..   as the BETA protocol is it must have a restore/ reverse process.

Just dont know whom or how to make contact to whom in myob will be able to help

and i am not looking forward to the 4 hour phone wait to myob support..

ANYONE GOT IDEAS/ SUGGESTIONS ( I have a case number)

PS. This could be a huge issue for MYOB if not understood & fixed. The power of MyOB  AI   is very scary 

3 Replies

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    26 days ago

    Hi Bamm​ , thanks for the post, I have found your file details based on your member profile and will escalate this with the team. I will let you know any updates here or via private message.

  • Bamm's avatar
    Bamm
    Member
    25 days ago

    Hello 

    Can you help again with instructing me how to get in contact to approve the clone file.. I have left numerous emails. I think i am needing to contact Randal as he’s the one who repaired and sent clone file for me to review..

    But there is no instruction on how to advise or approve next step..

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    25 days ago

    Hey Bamm​ 

    Thanks for reaching out. I will organise for the team to get in touch and help you finish this process off as soon as possible. All further updates will be sent to the contact email listed against your original case with the team. 

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