Forum Discussion

becn1103a's avatar
becn1103a
Experienced User
3 months ago

Bunnings feed not uploading correct amount

Hi

 

Just recently my bunnings feed isn't uploading the correct amount. In the uploads are the amount displays correctly for the transaction (say $38.40) but when I go to create the spend money for the transaction and the fields populate (which I know you need to check) the amount comes through with the decimal point in the wrong place. so instead of a $38.40 transaction is comes through as $3840.00

 

Is anyone else having this problem? is there an easy fix instead of having to manually change every line? 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi becn1103a,

     

    If the amount created as spent money doesn't match the bank feed, it won't be recorded from the bank feed window. This prevents transactions from being made by mistake. However, I couldn't find any cases similar to the issue you described. It's best to create a support ticket at My Account so the support team can help troubleshoot this.

     

    In the meantime, feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve

  • CVPS's avatar
    CVPS
    Contributing User
    2 months ago

    Yes, experiencing exactly the same issue that you are having. And haven't been able to find a way to fix it either. 

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 months ago

      Hi CVPS,

       

      The best way to get this resolved is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can investigate the issue in detail and work on a solution to fix it.

       

      Regards,

      Sai

  • Marty_PPM's avatar
    Marty_PPM
    2 months ago

    I have exactly the same issue. Did you get a response on this? Does anyone have an easy fix?

  • CVPS's avatar
    CVPS
    Contributing User
    2 months ago

     

    Bunnings Link

     

    I have been on the phone with them for nearly 3 hours getting passed around from one person to the next, still on hold now!

    The Bunnings link was why I decided to use MYOB . I am now seriously  thinking of changing .

    Good luck 

     

     

     

    • Marty_PPM's avatar
      Marty_PPM
      2 months ago

      Yep, the idea of the Bunnings link was so good, but it’s costing more time than if I just manually scan the receipts with the Capture app. 

  • CVPS's avatar
    CVPS
    Contributing User
    2 months ago

    Wasted 3 hours this afternoon and got nowhere 

    They said they were putting me through to Australia tech support and they hung up on me

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