Forum Discussion

becn1103a's avatar
becn1103a
2 days ago

Bunnings feed not uploading correct amount

Hi

 

Just recently my bunnings feed isn't uploading the correct amount. In the uploads are the amount displays correctly for the transaction (say $38.40) but when I go to create the spend money for the transaction and the fields populate (which I know you need to check) the amount comes through with the decimal point in the wrong place. so instead of a $38.40 transaction is comes through as $3840.00

 

Is anyone else having this problem? is there an easy fix instead of having to manually change every line? 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 hours ago

    Hi becn1103a,

     

    If the amount created as spent money doesn't match the bank feed, it won't be recorded from the bank feed window. This prevents transactions from being made by mistake. However, I couldn't find any cases similar to the issue you described. It's best to create a support ticket at My Account so the support team can help troubleshoot this.

     

    In the meantime, feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve