You need to backup your AccountRight file and ask them to upload it for you. It SHOULD bring across all transactions, contact cards, inventory etc.
There are guides somewhere that I have accidentally come across previously, but to be honest they have been a waste of time. Once you get your data backed up the best thing is to just start looking around.
I volunteer at a local charity and we've had to transition to online. It's been nothing but a headache, with MYOB support staff being very rude and unhelpful. At this point I am seriously contemplating moving the centre to a spreadsheet and telling their almost useless accountant to get over himself and just do his job.
Thank you Venesser, I agree. I've been working all week-end. I'm in the middle of typing up all the customer cards anyway as MYOB didn't response. They are so arrogant so I hope one day they get their comeuppance. Once I'm finished with this backlog of work I'm complaining to ACCC and Fair Work. I'm hoping someone initiates a class action as I'd love to be a part of this. We paid a hefty fee for a perpetual licence; shouldn't this be refunded to us if they break the contract? I'd like to find an accounting software that will remain offline but it seems everyone is chasing the dollar.
Hi JoanEllen
If you don't need payroll or live bank feeds then have a look at gavin12345 & random_nuggets posts to see what you can do to stay offline.
Cheers
Liz
