can not download bank files
i did not changes any thing but when i using the Prepare electronic payments keeps showing The payment details for one or more of the employees you have selected are missing. Please update thes...
Forum Discussion
i am having the same issue as well, i have even tried and re-enter all the employee's bank details but still showing the same pop up message as well...
Hi jalconhomes,
The issue with payroll when preparing pay runs yesterday has already been fixed. Since you're still having trouble creating the bank file even after re-entering the employees' bank details, here are a couple of things to test:
- Clear your browser cache and then prepare the bank file again.
- If it's still not working, you can manually pay your employees in the meantime, so they don't experience any delays.
If this doesn't do the trick, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, so they can guide you through the next steps.
Cheers,
Doreen
have clear the browser but still not fixing the issue.
MOCA is not very easy to use - any other way I can reach the support team??
Hi jalconhomes,
No worries! If MOCA isn't working for you, there are other ways to reach our support team. Just head to this link, and under 'Get help from our team,' you'll find the available options.
Regards,
Sai
