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Jill111's avatar
Jill111
3 years ago

Can not download bank transactions

Good morning,   Im having issues downloading bank transactions in Frank Clune and Sons Pty Ltd.  This is the message im getting. Ive logged off and back on, turned off the computer but nothing is w...
Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi Jill111 

 

Thanks for your post. I am sorry to hear you are having issues getting to your bank transactions. Could you check if you have the right user access? Click on the business name>Users.

 

If you do have access to banking could you attache the error console: 

 

To open the console can be opened using one of these methods

  • Select the Chrome menu (3 vertical dots) and choose More Tools >> Developer Tools
  • Right click on the Chrome window and choose Inspect
  • Using the shortcut keys Ctrl + Shift + I(nspect)

Once you've opened the console:

  1. Choose the Console tab to view the logs being produced.
  2. Right click and choose Clear Console
  3. Please repeat the action that causes the error in your file. Any errors within the logs will be recorded in red error text.
  4. You can save the log as a .TXT file and attach it to this thread or please attach a screenshot

Once I have this I will be able to investigate further.

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