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CathrineJNic's avatar
CathrineJNic
Contributing User
1 month ago
Solved

Cannot finalise reconciliation of cheque account

Since the latest upgrade (argh), I am unable to finalise my cheque account reconciliation even though there is a 0 difference, the green "finalise" button will not activate.  I do not use the bank fe...
  • jenniferm1's avatar
    jenniferm1
    23 days ago

    Hi Catherine  

    How was this resolved?  Any insights?

    I have over 750 unmatched transactions, the "current balance" in the bank reconciliation has completely overridden the correct balance and I have a multitude of transactions populating the bank register that date back to 2024!  

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
1 month ago

Hey CathrineJNic​ markhkatz​ RathboneEC​ 

Can you please confirm the serial number for the file this is occurring on in a private message please? I will escalate this to the team for further investigation.

 

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