Cant connect bankfeeds to Macquarie
HI mike I see Macquarie bank in your list. Every request I have made to get bank feed connected to my Macquarie bank account has been rejected by MYOB - Why?
Forum Discussion
Myob AccountRight BankFeeds dont work,
MYOB technical support is 100% waste of time
MYOB Sales do answer the phone
Phoned MYOB Support 1300 555 123 30/4/2026 12:10pm Call duration 58min:
- Support agent could not understand that bankfeeds were not updating
- Support agent repeated same banking hub instructions over and over , could not understand that the data was not updated
- Support agent refused to put me in contact with someone who could help
- Support agent refused to answer if she was asking AI for the solution to this problem
- I hung up after 58 minutes as there was no point to go over the same suggestions over and over again.
Phone MYOB Sales 1300 793 427 30/4/2026 1:00 pm NO ANSWER
The PROBLEM
never finishes
Cheers
Steve
Hi Steve_TCG,
Thanks for the screenshots and for taking the time to spell everything out. I am really sorry for how long you spent on the support line today, definitely not our support team's best work.
I have checked things on our side again, and there are no current widespread issues with bank feeds from Macquarie, so this is something our Bank Feeds team will need to review for your specific connection.
The best next step is to log a support case through My Account so your details go straight to the Bank Feeds team and they can work with you directly via email.
For future reference, you can also keep an eye on our Bank Feeds updates board for any known incidents:
https://community.myob.com/category/PurpleLounge/discussions/bank-feed-updates
Cheers
Genreve
Hi Genreve_S Today's problem in not with Macquarie bank - its all my bank feeds. AND "The best next step is to log a support case through My Account " if you look at the screen shots you can see that "My Account" show a WAIT CURSOR or YOU DONT HAVE ACCESS TO THIS PAGE. Your response doesn't provide any usable information. The cost of migrating to XERO or Quick books will be considerable but I don't think I have an option.
Morning Steve_TCG , sorry about that, it wasnt immediately clear to me from your screenshots that you had attempted to lodge a case through My Account and were unable to.
Have you tried any troubleshooting as a starting point, such as using a different browser, trying incognito, clearing cache?
You can also phone the support team, or connect to them on livechat (via our virtual assistant MOCA). All options are available by heading to myob.com/contactus
