Cant connect bankfeeds to Macquarie
HI mike I see Macquarie bank in your list. Every request I have made to get bank feed connected to my Macquarie bank account has been rejected by MYOB - Why?
Forum Discussion
Hi Mike - Your correct it is not possible to lodge a case through My Account. And yes I have tried, Edge, Opera and Vivaldi and yes I have tried incognito. This morning I also tried from a second physical PC - and still doesn't work. Ironically I cant even check if my account subscription is up to date. But I do see momentarily "Looks like you've already paid! You're all set and no further action is needed, you can now close this window"
You said>You can also phone the support team
Unfortunately either I haven't communicated effective or you have not read my post. MYOB phone support are technically illiterate. As I said:
Support agent could not understand that bankfeeds were not updating
Support agent repeated same banking hub instructions over and over , could not understand that the data was not updated
Support agent refused to put me in contact with someone who could help
Support agent refused to answer if she was asking AI for the solution to this problem
I hung up after 58 minutes as there was no point to go over the same suggestions over and over again
MYOB Community is not a substitute for customer support.
In terms of NSW and Australian consumer law MYOB Account Right is not fit for the purpose intended.
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Under Australian Consumer Law most products and services bought in Australia after 1 January 2011, come with automatic consumer guarantees that the product or service you purchased will:
be of acceptable quality
fit for a particular purpose
matches the description, or
sample or demonstration model.
Products must be of acceptable quality, which means the product will:
be safe, lasting and free from defects
look acceptable
do all the things similar products are commonly used for.
'Acceptable quality’ means what would normally be expected for the type of product and cost.
These guarantees apply automatically regardless of any other warranties businesses give or sell you. Depending on whether it was a minor or major problem, if a business does not meet these guarantees, you may have the right to a repair, replacement, or refund, to cancel a service, or get reimbursement for damages and loss.
Hi Steve_TCG , as others have also shared this morning that they are experiencing this issue too, we have been able to raise this internally as an incident and it will be investigated.
Once the bank feeds and incident team are progressing this, it should be posted on our status page (status.myob.com) or I will make sure there is an update on our bank feeds board here in the Community forum.
