Case No 02663754 - Hidden transaction in Reconciliation causing unbalance

Hey Craig_A,

You’ve put in a massive shift retracing everything back to Dec 2024. With BAS due tomorrow is a headache no one needs, you can do a future dated reconciliation to see if that will fix the hidden transactions that causes unbalance. I've found a Community Forum post with steps on how to do it. If this doesn’t clear the unbalanced, all good to hang tight for our team’s follow up on your existing case and they’ll keep digging on our side.

Cheers,

Doreen

Hi Doreen,

Thanks so much for the advice, will do and let you know how I go. Appreciate your assistance.

Regards,

Craig

Hi Doreen,

Just going through the process of your advice and noticed that this is exactly what I did yesterday with the MYOB support. All the Bank Reconciliations back to Dec 2024 was unreconciled, each transaction checked and ticked, and re-reconciled again.

But when we got the 30 Sept 2025 Reconciliation, there is a hidden transaction of $33.98 showing up as an unbalance.

We done searches for this transaction - cant find it.

Now I still have an unbalanced reconciliation statement, so I will have to create a credit for that amount in order to balance. 

Any other ideas, please let me know because creating a credit does not solve the problem.

I do believe that the system should have the facilities to find something like this, but I am left on my own with this one.

I been using MYOB since it came out in year 2000 and never seen a problem like this before. I had the full version of Premier 19 before I started using the Business Pro online version in Dec 2024.

Yesterday, MYOB Support had advised me that they cannot solve this problem and that's as far as they can go. So, they put me on to this MYOB Community.

iF THERE IS ANYBODY OUT THERE THAT CAN HELP, I LOOK FORWARD TO YOUR ASSITANCE.

Regards,

Craig