Direct debit payments stopped working

Hi racanglican, 

Thanks for posting your concern here in the forum. I can see you’ve already been waiting a month and have tried re-entering your account details, so this has dragged on for a while.

This needs to be reviewed by our Billing team rather than the Community team because our teams have different access. The forum team can provide general product guidance, while the Billing team has the access and specialist knowledge needed to check account-specific direct-debit declines and subscription payments.

I’ve followed up on the case connected to your email address, and we’ll check its status with the Billing team. You should receive an update once they get back to you.

Regards,
Genreve