Forum Discussion

CaronHobbs's avatar
CaronHobbs
Contributing User
9 months ago
Solved

Duplicate transaction - deleted but still shows

I loaded a file that had a transaction previously loaded. I found the transactions using Banking > Find Transaction. I selected one and clicked Delete. It no longer shows under Find Transaction. H...
  • Isaiah_C's avatar
    Isaiah_C
    9 months ago

    Hi CaronHobbs,

     

    When you delete a transaction from the Bank Transactions window, it just removes the bank feed line. If that bank feed was matched to a transaction you created in MYOB (like a spend money, receive money, or payment), you'll still need to delete that MYOB transaction separately.

     

    This help article shows how to delete different types of transactions: Deleting a transaction.

     

    If it's still giving you trouble, it's probably easiest to jump on live chat with our support team through our virtual assistant MOCA or submit a case via MyAccount. They can help sort it out quickly.

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
9 months ago

Hi CaronHobbs,

 

When you delete a transaction from the Bank Transactions window, it just removes the bank feed line. If that bank feed was matched to a transaction you created in MYOB (like a spend money, receive money, or payment), you'll still need to delete that MYOB transaction separately.

 

This help article shows how to delete different types of transactions: Deleting a transaction.

 

If it's still giving you trouble, it's probably easiest to jump on live chat with our support team through our virtual assistant MOCA or submit a case via MyAccount. They can help sort it out quickly.

 

Regards,

Sai

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