Forum Discussion

CaronHobbs's avatar
CaronHobbs
Contributing User
11 months ago
Solved

Duplicate transaction - deleted but still shows

I loaded a file that had a transaction previously loaded. I found the transactions using Banking > Find Transaction. I selected one and clicked Delete. It no longer shows under Find Transaction. H...
  • Isaiah_C's avatar
    Isaiah_C
    11 months ago

    Hi CaronHobbs,

     

    When you delete a transaction from the Bank Transactions window, it just removes the bank feed line. If that bank feed was matched to a transaction you created in MYOB (like a spend money, receive money, or payment), you'll still need to delete that MYOB transaction separately.

     

    This help article shows how to delete different types of transactions: Deleting a transaction.

     

    If it's still giving you trouble, it's probably easiest to jump on live chat with our support team through our virtual assistant MOCA or submit a case via MyAccount. They can help sort it out quickly.

     

    Regards,

    Sai

CaronHobbs's avatar
CaronHobbs
Contributing User
11 months ago

Thanks Isaiah_C​ 

The transactions were created using import statement as bank feed is not available for my credit card. Seems I either delete the imported statements with duplicates and reload with different date range or ask support to help. As it is only 2 transaction on last 2 statements I will remove and reimport as 1 with diff date ranges. 

Is a shame that the import does not recognise the duplicate transactions and ignore them - it used to in previous versions of MYOB

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