Duplicate Transactions
I have duplicate transactions that I need to delete due to a bank feed being linked when it shouldn't have. I've removed the bank feed but the transactions are still sitting there. I've been on hold ...
Forum Discussion
Hello,
Thanks for your reply.
Yes I've done that under case 03260540 but seeing as my other case which I've just closed myself as it went unanswered since the 1st of June. Doesn't leave me much hope unfortunately waiting for nearly 2 months with no reply and I need this done for EOM reconciliation.
Thanks
Hannah
Hi HJ2,
Thanks for following up, and I’m sorry this has taken so long.
We’ve checked your account and can see your older case is still sitting in our team’s queue. We’ve raised this with the team and asked if they can have your case assigned today. We’ll update you here as soon as we hear back. We really appreciate your patience while we’re seeing higher than usual demand across our support channels, including support tickets, which has meant response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.
Regards,
Earl
