Hi acj
The Help Article, Customer surcharging for online invoice payments, has instructions for handling those payments.
For the supplier and employee electronic payments can you check the following:
If you continue to have problems please provide screenshots of the following:
Hi Tracey,
I'm aware of how the Customer surcharging works for online invoice payments. The issue is that previously the transaction would not show as "unallocated" on the bank feed once the payment was received. There is no invoice available to match it against - it is like it has been processed but come off the list to be matched. So I still don't have a solution for this.
On supplier and electronic payments, there are no payments sitting in the "Prepare electronic payments" area. I have also checked the bank account being used for the electronic payment and it is correct.
Am I able to send you the screen shots via direct message? It contains sensitive employee and customer information.
Thanks
Andrew
Hi acj
You can send me those screenshots by private message, however, before you do that can you go to Reconcile accounts and check if those transactions have been ticked. If they have, untick them and they will appear to be matched in Bank transactions.
Hi Tracey,
That worked for two of them, but for some reason I can't see all of the transactions in question under the "Reconcile Accounts" listing. It could be that someone in our team tried to reconcile through this process.
Is there a way of brining them back up?
Regards
Andrew
