Hi Accesstech,
Welcome to MYOB Business. Shifting from desktop to the browser can feel a little different, but you’re doing all the right things so far. If a pay run isn’t showing in Reconcile Account, double-check your settings and date range. Make sure the transactions aren’t already ticked in the reconciliation window. Also confirm you’re filtering by the actual payment date. If it still doesn’t show up, you can recreate the bank file, just don’t upload it to your bank.
Since you’ve confirmed the bank file is ticked in the pay run window, that means you recorded an electronic payment, which is why it won’t appear in the Prepare Electronic window. And remember, payroll reports use the payment date (not the pay period), so make sure you enter the payment date when you generate your reports.
Cheers,
Princess
Hi Princess,
Thanks for your quick response. Sorry but as a "newby" I am a bit unsure of what exactly I need to do to resolve this. If I am understanding you correctly, I need to recreate the bank file. I clicked on the link and read the information, but I still don't understand the steps to recreate this payroll bank file.
Could you perhaps step it out for me?
Many thanks,
Pauletta
Hey Accesstech,
Thanks for having a go at the guide and being new to this is totally fine. To step it out clearly and get you sorted in real time, you can reach out to our team so they can walk you through with recreating your payroll bank file together. When you’re ready, make sure to contact them on Live Chat via our virtual assistant, MOCA.
Cheers,
Doreen
