Forum Discussion

Accesstech's avatar
Accesstech
Experienced Cover User
6 months ago

Electronic Payroll not visible in Reconcile Accounts

Good afternoon,   I am a relatively new user to the online version of AccountRight - I previously used the desktop version for many years.    I have been successfully processing pay runs, prepari...
Accesstech's avatar
Accesstech
Experienced Cover User
6 months ago

Hi Princess,

 

Thanks for your quick response.  Sorry but as a "newby" I am a bit unsure of what exactly I need to do to resolve this. If I am understanding you correctly, I need to recreate the bank file. I clicked on the link and read the information, but I still don't understand the steps to recreate this payroll bank file.

 

Could you perhaps step it out for me?

 

Many thanks,

Pauletta

Doreen_P's avatar
Doreen_P
MYOB Moderator
6 months ago

Hey Accesstech,

 

Thanks for having a go at the guide and being new to this is totally fine. To step it out clearly and get you sorted in real time, you can reach out to our team so they can walk you through with recreating your payroll bank file together. When you’re ready, make sure to contact them on Live Chat via our virtual assistant, MOCA.

 

Cheers,

Doreen

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