Invoice showing as paid - but no $$$$ in bank
I sent an invoice & it was promtly paid. However, 1.5wks later, there is no $$$ in my bank. Many other invoices have gone through OK . However, this is the first invoice in the new financial ye...
Forum Discussion
Hi daveographer,
Thanks for the screenshot! If you're using Online Payments, customer payments and Spend Money transactions are automatically recorded in the Undeposited Funds account. A bank deposit transaction is then created when the funds are settled. Since Online Payments automatically create these transactions, they should be correct and don’t require editing or deletion. However, because bank deposits aren't available in MYOBB files or the AccountRight browser, the bank deposit transaction can't be opened. As a result, the linked customer payment and Spend Money transactions cannot be edited or deleted.
You can also reach out to our team directly for more assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Ok thanksEarl_HD
However, it doesn’t explain why 1.5wks later - there isn’t $$$ in my bank or how I can access it…..
Hi daveographer,
Just had a look at the screenshots you sent, thanks for that. Looks like the payment's sitting in undeposited funds instead of your bank account. Because of that, you won’t be able to match it up directly in the bank transactions window. What you’ll need to do is pop in a ‘transfer money’ transaction to move it from undeposited funds over to your bank account. That should do the trick.
Regards,
GenreveThanks so much Genreve_S
I did the transfer as you mentioned - however, I'm even more confused now...As you can see from above - it's correct. From "undeposited funds account" to "Bendigo account". All looks good here. BUT.....
It looks like it took $$$ out of the correct account & deposited it AGAIN into the wrong account. THis is seeming to get worse!Hey daveographer,
Looks like your accounts are having a bit of a field day right now, and with things getting messier instead of clearing up. It's time to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can take a proper look and sort out those transfers so your Bendigo and Undeposited Funds accounts are back where they should be and you can get on with your day.
Cheers,
Doreen
