Linked accounts not allowing match payruns to bankfeed
Hi I ran payrun on 13/9 and paid at 14/9 but I can't match. I tried everthing but it did not work. Request ID: d1bbe26a-324d-4b5d-9495-75cd322bd3ec. Please have a look.
Forum Discussion
Hi Audrey2014,
Thanks for posting and welcome to the Community Forum.
Sorry to hear about your issues matching your pay runs. May I ask for a screenshot of the payment method of your employees (Payroll > Employees > Name of employee> Payment details)? Also, any screenshots that point out the issue would be much appreciated.
We look forward to your response.
Cheers,
Genreve
Hi Genreve
please see attached of screenshot. I have tried again but no luck.
Hi Audrey2014,
Thanks for your response and the attached screenshot.
I'm sorry if I have not explained the steps more clearly. The steps I was referring to were as follows.
- Was first click on Payroll > Employees.
- .
- Click the name of employee.
- Click payment details and see the payment method for the employee.
- After that, we could check what bank account that payment method is connected to by going to Accounting Manage linked accounts.
- Click the Payroll tab.
- Check what account the payment has gone through.
Feel free to post a response if you need further help. Also, any screenshots you could attach would be much appreciated.
Cheers,
Genreve
Hi Genreve
Thanks for your reply. Sorry I misunderstood.
My client have three employees. Two of them I was able to match but only this employee I coudn't match them.
I have checked the payment mathod and it's no problem. Could you please indecte an other solution?
Can I ask what is I can't match can I allocate in different way?
Thanks
Hi Audrey2014,
Thanks for your response and update on the issue.
If your employees have the right payment method connected to the correct bank account, the only other possible issue that I could think of is the reconcile accounts window.
I would suggest going to Banking > Reconcile accounts window, checking if the transaction that we are trying to match with bank feeds is either already reconciled or marked check. If the transaction in this window is reconciled or marked check, this would not show up in the bank transaction window to match.
Let us know if you still have issues after checking this.
Thanks,
Genreve
