Forum Discussion

EBH210's avatar
EBH210
User
10 months ago
Solved

Loss of entries in Bank Reconciliation

Has anyone ever had a bulk loss of entries on a Reconciliation?  I have entered and reconciled and account and printed off the reconciliation so I know that everything for a 3 month period was entere...
  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi EBH210, 

     

    Thanks for your response regarding this issue. I would like to take the time to thank you for staying with MYOB for many years. 

     

    I'm sorry to hear about your reconciliation screen not showing all transactions. Generally, if the "Reconcile Accounts" screen is the only window where transactions are not seen, these transactions are more likely to be hidden.  I would suggest following these steps to make them appear.

    1. Open Banking > Reconcile accounts window.
    2. Choose the correct account.
    3. Change the statement date to 31/12/9998.
    4. Mark all transactions checked. 
    5. Copy the Calculated Closing Balance to the Closing Statement Balance.
    6. Click the Reconcile button. 
    7. Undo reconciliation. 

    After following these steps, the application will show all transactions that were previously missing. 

     

    Let us know if you require any further assistance with this. 

     

    Cheers,

    Genreve 

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi EBH210,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear about the issues you've been having. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. Experiencing a bulk loss of entries in a reconciliation can be a concerning and puzzling issue. It's essential to investigate this situation carefully. Can you please Check Audit Trail or Transaction History: Begin by reviewing the audit trail or transaction history within your MYOB AccountRight. This can help you trace the changes made to the entries and identify any deletions or alterations.

Please let me know if you still need assistance with this. I'm happy to assist.
Regards,
Earl

EBH210's avatar
EBH210
User
10 months ago

Thanks for your reply.  I have checked the transaction history and all the entries are there.  when I check the other side of the transaction (where entries are posted to), they are all there. the only place where they seem to have disappeared is in the reconciliation.  I have puzzled over this and how to remedy it in order to reconcile the account.  If I put the entries in again, it will double up all my postings, GST etc.  I have no idea how to retrieve them to the reconciliation screen.  Any thoughts?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi EBH210, 

     

    Thanks for your response regarding this issue. I would like to take the time to thank you for staying with MYOB for many years. 

     

    I'm sorry to hear about your reconciliation screen not showing all transactions. Generally, if the "Reconcile Accounts" screen is the only window where transactions are not seen, these transactions are more likely to be hidden.  I would suggest following these steps to make them appear.

    1. Open Banking > Reconcile accounts window.
    2. Choose the correct account.
    3. Change the statement date to 31/12/9998.
    4. Mark all transactions checked. 
    5. Copy the Calculated Closing Balance to the Closing Statement Balance.
    6. Click the Reconcile button. 
    7. Undo reconciliation. 

    After following these steps, the application will show all transactions that were previously missing. 

     

    Let us know if you require any further assistance with this. 

     

    Cheers,

    Genreve 

    • EBH210's avatar
      EBH210
      User
      10 months ago

      Thank you so much for your advice - it worked!  I now have all my entries showing & reconciled .  I'm very grateful for your assistance - thank you again.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        10 months ago

        Hi EBH210, 

         

        Thanks for your update. 

         

        I'm glad that it all worked out well. 

         

        If you have any other concerns, feel free to post again in the forum. 

         

        Cheers, 

        Genreve