Forum Discussion

strichow's avatar
strichow
Contributing Cover User
1 year ago

MYOB payby automatically incorrectly allocated payment

Hi  I have just come accross a payment from the Automatic MYOB payby that automatically allocated payment to wrong client. How can this happen. I have a mess to clean up. Can't unmatch payment as re...
doppietta's avatar
doppietta
Member
1 year ago

Im having the same issue which is very frustrating and makes me want to disable the feature.

In addition to this, if a payment is made using the MYOB Payby, when I go to reconcile it, payment is allocated and so I can't reconcile. Does this mean from what you're saying, I would have to delete every payment record made automatically by MYOB when someone pays with payby?

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi doppietta,

Thank you for your post. Additionally, I suggest visiting the help page on Online invoice payments, specifically about MYOB Payby, and also how to reconcile these transactions.

Feel free to post again, we're happy to help!
Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.