MYOB PAYBY online payments won't match in banking
I had a online MYOB PAYBY payment that I could not allocate in the banking because the amounts did not match as there was an 1.8% surcharge fee of $1.18 more than what the invoice amount was. Rang MYOB and they were having trouble helping me. They went through all the trouble shooting ideas that I had already tried before I rang them.Found no help online so I thought I would put this post up to help others as I worked it out myself.
When matching on the banking there is a new button that says + add adjustment.
I allocated the $1.18 to my cheque account and made it GST applicable and put in the description Payment Surcharge on GST applicable Sale Invoices.
Hope this helps any one else pulling their hair out.
Have had 2 more card payments since this and it has allocated itself fine. must of been a new glitch ,hopefully just a one off.
had trouble finding who money was off too but ended up finding in reports there is an online invoice payments tab up the top. Very handy. You think they would give us clear instructions on all the changes they have made. Lady at MYOB now knows how to sort this with other customers thanks to me.