Hi AlexBaxter27,
Online payments will always throw up two transactions. One lands the money into Undeposited Funds, then another moves it from Undeposited Funds into your bank account, so it looks a bit “double” in the history even though it’s just one payment doing a lap. You don’t need to match the bank feed to the invoice again. You only want to match that feed line to the transfer from Undeposited Funds to the bank. If it’s still not auto matching, we’ve got a handy link you can run through, especially the “What can prevent automatic matching” section to see what’s blocking it. If you're still having issues with the payment, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. This way, they’ll be able to check what’s causing the payment not to link.
Cheers,
Doreen
Hi Doreen
I am having this same issue. There is no automatic matching of the bank feed transactions to the transfer from Undeposited Funds. I have checked all the reasons for why as you have suggested above but everything is set up properly. I wouldn't think MYOB would generate the required auto matching entry if the transactions have already taken place even if there was an incorrect setting. How do I correct this manually to allocate the bank feed transactions?
Thanks
Julia
