Forum Discussion

DPC_ADMIN's avatar
DPC_ADMIN
Contributing User
7 months ago
Solved

Online payments stuck verification bank accounts - for months - and money is missing

We enabled and went through the hoops to allow online payments.

It appears to be enabled but MYOB haven't finished bank account verification

But a customer was able to pay $2000.00 via the system a month ago - and we don't have to money in the bank account

Who do I report this theft to ?

  • DPC_ADMIN's avatar
    DPC_ADMIN
    7 months ago

    The bank account had the bsb and the account number in the account field.
    Interestingly, that web based form doesn't allow that many numbers. So it was NOT a user input issue.

1 Reply

  • DPC_ADMIN's avatar
    DPC_ADMIN
    Contributing User
    7 months ago

    The bank account had the bsb and the account number in the account field.
    Interestingly, that web based form doesn't allow that many numbers. So it was NOT a user input issue.

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