Forum Discussion

mabelwmp's avatar
mabelwmp
Experienced User
3 years ago

Transaction matched in bank feed cannot be found in bank reconciliation

Hi ,   I can find a bank transaction in bank feed and have it matched with a bank transfer I made. But that bank transaction cannot be found when I tried to do the bank reconciliation.   I have ...
Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi mabelwmp 

 

Thanks for the extra information. Could you include all the information of the Reconcile Accounts screen (including the right account and statement date)? I will then be able to investigate this further.

 

Thank you, 

mabelwmp's avatar
mabelwmp
Experienced User
3 years ago

HI Yanike_S ,

 

I'll send you the bank statement in separate mail. Please advise accordingly. Thanks.

 

Mabel

  • Briony's avatar
    Briony
    Member
    3 years ago

    Hi Mabel,

     

    Did you ever get this resolved?  We are having the same issue, but with far more than one transaction missing from our bank reconciliation.

     

    Regards

    Briony

     

     

    • mabelwmp's avatar
      mabelwmp
      Experienced User
      3 years ago

      Hi Briony,

       

      My case is wrong payment date entered. I just change the date and it appears in bank rec.

      Hope this helps.

       

      Mabel

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