Forum Discussion

GDodd's avatar
GDodd
Contributing User
2 years ago

Westpac Term Deposit bank feed sends $0 transaction every day

We opened a term deposit recently and added a bank feed into MYOB to account for interest and so on, but since the bank feed started we've been getting a "Balance Update" transaction every morning fo...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi GDodd, 
     
    Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. We are grateful for your time sharing your concern with us. We understand that you are looking for a way to stop getting a "Balance Update" transaction or to set up an automated rule to match the transaction. We apologize for any inconvenience this may have caused and we are thankful for your patience and understanding. 
     
    In this matter, if transactions are coming through it will update or you will have a "Balance Update". As of now, we do not have the function to stop the "Balance Update" or to set up an automated rule to match the transactions in MYOB Business. We suggest posting these functions you want to be implemented into the system on our MYOB Business Idea Exchange board for consideration. Rest assured that we will pass on your feedback to the relevant team. Thank you once again for your patience and understanding. 
     


    Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi GDodd, 
 
Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. We are grateful for your time sharing your concern with us. We understand that you are looking for a way to stop getting a "Balance Update" transaction or to set up an automated rule to match the transaction. We apologize for any inconvenience this may have caused and we are thankful for your patience and understanding. 
 
In this matter, if transactions are coming through it will update or you will have a "Balance Update". As of now, we do not have the function to stop the "Balance Update" or to set up an automated rule to match the transactions in MYOB Business. We suggest posting these functions you want to be implemented into the system on our MYOB Business Idea Exchange board for consideration. Rest assured that we will pass on your feedback to the relevant team. Thank you once again for your patience and understanding. 
 


Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

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