Forum Discussion

Josckia's avatar
Josckia
Experienced Cover User
3 years ago

Receive an Error Message when I Try and Save a Matched Bank Transaction

I match mutlitple transactions to a creditor payment in Bank Transactions and when I try and save the match, I get the following error message:

A problem occurred with one of the transaction lines that has a decimal amount. Please delete the line, add a new line, and try again.

There is no unallocated amount for the matched transaction.

I am unable to save the match.  Please advise.

  • Hi Josckia 

     

    Thanks for your post. Could you add a screenshot of the transactions you are trying to match and one of the error message you are seeing?

     

    Once I have these I will be able to investigate this further.

    • Josckia's avatar
      Josckia
      Experienced Cover User

      Please see attached screenshot.  One is off the matched payment against the individial invoices, the other is of the error meessage that appears when the matched transactions are trying to be saved.

      • I have the same problem when applying a large payment to multiple invoices its happened three times this week