Something went wrong error
I get an error message every time I click on Reconcile accounts. Tried different browsers but still get the same message - Something went wrong, try refreshing your browser
Forum Discussion
Have the same error message [Something went wrong] when trying to create Invoices... Error has been happening for the last week now. Screenshot included.
Hi MareeECBBS,
Thanks for sending the screenshot through. A week is definitely a long time to have to put up with this. If you’re getting that "Something went wrong" error when creating new invoices, one thing you can try is shortening the text in the description field to see if that clears things up. If that doesn’t do the trick, you can still work around it by clicking into each tax field and confirming it.
If it’s still not working after that, the best next step is to reach out to our team via live chat through our virtual assistant MOCA, or log a support ticket via My Account. Someone from the team will jump in and help you get back up and running as soon as possible.
Cheers,
Princess
Hi Princess
This issue is endemic across all MYOB applications. I haven't been able to see Purchasing Bills screen enquiries for the last 6 months (last major upgrade?) same issue "something went wrong"
Like your very resourceful and loyal users above I use a workaround to manage this..its not very efficient don't you think?
It's not very professional to offers tweaks and workarounds to help get around a major problem with your company's inability to solve this for the whole MYOB community across every application and also the default message to log problems with a support ticket when it's all too hard
To be frank this is not far behind a "denial of service" attack but in this case the enemy is within
Regards from a very frustrated user
Hi Robert_,
I’m really sorry you’ve been dealing with this for so long, especially across multiple features. Definitely not the kind of experience I’d like you to have. Here in the Community, we usually start with troubleshooting and workarounds to figure out what’s causing the problem, and if that doesn’t fix it, that’s when we suggest reaching out to support.
Since you’ve already logged a ticket, I’d like to help get this resolved as quickly as possible. I’ll send you a private message to grab a few more details, please check your inbox and we’ll continue the conversation there.
Cheers,
Princess
