Something went wrong error
I get an error message every time I click on Reconcile accounts. Tried different browsers but still get the same message - Something went wrong, try refreshing your browser
Forum Discussion
Work around is to enter Banking Hub area and then click Categorise Transactions in order to reconcile accounts etc.
This option is more help than MYOB has been able to provide...unfortunately, it still doesn't work for us...even if we try to batch or do a single transaction.
Still errors out.
Our transactions are matched...just not "reconciled". We need to pull a reconciliation report for someone and can't do it because of this error.
Hi magyarkuki,
If it’s still erroring out even on a single transaction, that’s definitely something we need to peek at behind the scenes. Best move is to reach out to our team so they can check what’s actually causing the error and get it sorted so you can run the reconciliation report you need. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
I did that...told I'd be called back on Friday and issue would be resolved.
Obviously I didn't get called back nor does anything work.Hi magyarkuki,
That's definitely not the experience we want you to have, especially after being told you'd get a call back. I've had a look on our end and I can't see any active or existing case linked to your account for this issue, which usually means it didn't quite get logged properly or hasn't come through to the right queue. Best next step would be to jump back in touch with our support team so we can get this properly raised and sorted for you.
Regards,
Sai
