Spend Money – Quantity field not functioning (Case 02666678) — longstanding issue, still not fixed

Hi everyone,

I’m posting here to check whether other MYOB Business users are experiencing the same problem, and to hopefully get some visibility on this issue because it appears to be a regression.

Issue: The “Quantity” field on Spend money transactions does not work.

When entering a Spend Money transaction, the interface allows you to enter:

• Amount ($)
• Quantity
• Description
• Tax code, etc.

However, the Quantity field has no functional effect at all:

• The line total does not multiply Amount × Quantity
• The field does not update anything on screen
• The recorded transaction ignores the quantity entirely
• Reports also ignore it
• The field visually accepts input but has zero functional purpose

Example:

Entering:

• Amount: 2.00
• Qty: 5
• Description: BOTTLE OF MILK

You would expect a total of $10.00, or at least for the amount to reflect the quantity in some way.

Instead, the Total remains $2.00, and the quantity is effectively meaningless.

Why this matters

For many businesses, Spend Money is used for:

• Consumables
• Fuel
• Stock purchases
• Bulk purchases without item cards
• Supplier bills paid from EFTPOS terminals
• Tracking per-unit costs
• Data accuracy for reporting

Having a non-functional quantity field breaks the workflow and forces users to manually calculate totals every time, defeating the purpose of having quantity support in the first place.

Confirmation from MYOB Support

I have an open case for this: 02666678

Support confirmed this is a known issue but did not provide a timeframe for a fix.

Questions for the community

1. Can anyone else reproduce this on their file?
2. (It happens for me on both Mac/Safari and Windows/Chrome.)
3. Has this field ever worked correctly for any MYOB Business users?
4. It appears it may have been non-functional for a long time.
5. Is this on the product team’s roadmap to be repaired?
6. Quantity fields should never be decorative — this directly affects accuracy and speed.

Screenshots

(Attached in the post — interface vs actual recorded transaction.)

If anyone else is affected, please comment so MYOB can see the impact. This seems like a fairly fundamental functionality issue and not something that should require workarounds.