Forum Discussion

harjit's avatar
harjit
Contributing User
2 years ago

Unable to Match Super Payments to PaySuper Transaction

Hi there, I have got unallocated Super Payments to be matched against the PaySuper transactions. Somehow the related PaySuper transaction has been marked 'Complete' whereas it should be sitting as ...
harjit's avatar
harjit
Contributing User
2 years ago

Hi Doreen,

 

I tried checking through all the steps.

- Amount, Bank Account and Date Range is correct.

- The transaction has been marked as 'Completed' and I am not able to find out, how its marked 'Completed'.

- Checked through all the super payments for the past two years and couldn't find any transaction, it has been marked against.

 

Can someone from support team jump on to the file and check for me.

 

Thanks.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, harjit

 

Thanks for your response.

 

Please confirm if you reversed and then reprocessed super payments. Also, please check under reconciled accounts if there are transactions that were allocated but should not be allocated yet, as this may cause an issue.

 

We are looking forward to your response.

 

Best regards,

Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, harjit

     

    We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

     

    Best regards,

    Doreen

    • harjit's avatar
      harjit
      Contributing User
      2 years ago

      Hi Doreen,

       

      The transactions were not reversed/reprocessed. Not able to see any other transaction of the same amount with which these transactions might possibly be matched. 

      Checked transactions for the past two years.

       

      Thanks for your patience.

       

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, harjit

         

        Thanks for your prompt response.

         

        Please allow us to check on this so we can further assist. We truly appreciate your patience. We will update you as soon as possible.

         

        Best regards,

        Doreen

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