Forum Discussion

harjit's avatar
harjit
Contributing User
2 years ago

Unable to Match Super Payments to PaySuper Transaction

Hi there, I have got unallocated Super Payments to be matched against the PaySuper transactions. Somehow the related PaySuper transaction has been marked 'Complete' whereas it should be sitting as ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, harjit

 

Thanks for your response.

 

Please confirm if you reversed and then reprocessed super payments. Also, please check under reconciled accounts if there are transactions that were allocated but should not be allocated yet, as this may cause an issue.

 

We are looking forward to your response.

 

Best regards,

Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, harjit

 

We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

 

Best regards,

Doreen

  • harjit's avatar
    harjit
    Contributing User
    2 years ago

    Hi Doreen,

     

    The transactions were not reversed/reprocessed. Not able to see any other transaction of the same amount with which these transactions might possibly be matched. 

    Checked transactions for the past two years.

     

    Thanks for your patience.

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, harjit

       

      Thanks for your prompt response.

       

      Please allow us to check on this so we can further assist. We truly appreciate your patience. We will update you as soon as possible.

       

      Best regards,

      Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, harjit

       

      We hope this message finds you well. We wanted to inform you that we've sent you a private message regarding your inquiry. Please feel free to reply to the private message, and we'll be more than happy to help.

       

      Best regards,

      Doreen

      • harjit's avatar
        harjit
        Contributing User
        2 years ago

        Hi Doreen,

         

        I am not able to find any private message. I joined back the work today after Christmas break.

         

        Will you be able to please send the message again. 

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