Forum Discussion

harjit's avatar
harjit
Contributing User
2 years ago

Unable to Match Super Payments to PaySuper Transaction

Hi there, I have got unallocated Super Payments to be matched against the PaySuper transactions. Somehow the related PaySuper transaction has been marked 'Complete' whereas it should be sitting as ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, harjit

 

We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

 

Best regards,

Doreen

harjit's avatar
harjit
Contributing User
2 years ago

Hi Doreen,

 

The transactions were not reversed/reprocessed. Not able to see any other transaction of the same amount with which these transactions might possibly be matched. 

Checked transactions for the past two years.

 

Thanks for your patience.

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, harjit

     

    Thanks for your prompt response.

     

    Please allow us to check on this so we can further assist. We truly appreciate your patience. We will update you as soon as possible.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, harjit

     

    We hope this message finds you well. We wanted to inform you that we've sent you a private message regarding your inquiry. Please feel free to reply to the private message, and we'll be more than happy to help.

     

    Best regards,

    Doreen

  • harjit's avatar
    harjit
    Contributing User
    2 years ago

    Hi Doreen,

     

    I am not able to find any private message. I joined back the work today after Christmas break.

     

    Will you be able to please send the message again. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, harjit

     

    We hope you enjoyed your Christmas break.

     

    To check the private messages we've sent you, kindly go to your Community Forum profile > Click your avatar, and then select the envelope icon. Please let us know if you can see the private messages now.

     

    Best regards,

    Doreen

  • harjit's avatar
    harjit
    Contributing User
    2 years ago

    Hi Doreen,

     

    Please see the screenshot. It doesn't reflect any message in my inbox.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, harjit

     

    We've sent you a private message again. Kindly check and let us know if you were able to receive it.

     

    Best regards,

    Doreen

  • harjit's avatar
    harjit
    Contributing User
    2 years ago

    Thanks Doreen, I have received the message. Will send you the details soon.

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